FAQ's

About Karaama Fragrances and our Products


What are your fragrance Best sellers?

The large majority of our fragrances are quite popular, however some stand out. Here is a list of our top 5 best sellers: Haani, Diamond Oud, Platinum Oud , Zaynah & Runu.


Do you have Retail stores in London?

Yes, Our flagship store is in Westfield London. You can find the directions and address here.



Other


Can I follow Karaama Fragrances on Social Media?

Yes! you can follow us on all of our social media platforms. Simply follow the links at the bottom left side of the menu on this page.


I have a Question that was not answered here. How can I write to you?

We appreciate all feedback and enquiries. Please send us a message via the Contact Us page.

 

Klarna FAQ's

 Click here to find out more about Klarna - Available at checkout

Order related FAQ's

Where is my order?

Once your order has been dispatched from our warehouse you’ll receive a dispatch e-mail with your tracking link. You can then track the parcel directly with the courier. Orders are normally dispatched within a few working days. If you can’t find your e-mail make sure you double check your junk/spam folders.

If the tracking on your order hasn't updated for several days get in touch with Customer Services who can look into it for you.

Customer Service Email: sales@karaama.uk

Can I cancel or change my order?

Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order, or you can refuse delivery with the courier. The parcel will then be returned to us and we'll refund you. We’re hoping to be able to cancel or amend orders in the future!

Can I change my delivery address?

Once an order has been dispatched unfortunately it cannot be cancelled or amended. You can change the delivery address before we dispatch your order by sending an email to sales@karaama.uk with your order details and the updated address.

I forgot to use my promotion code - can I add it?

Promotion codes do have to be entered at the time of placing the order. They cannot unfortunately be added on after the order process has been completed.

I didn't get an invoice in my parcel

We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.

I'm having trouble placing an order can you help?

If using a mobile device or the desktop, try using the website to complete your order. If using the website make sure you clear your cache and cookies, and if this doesn’t work try changing your browser.

Still having trouble? Send our customer services team an e-mail at: sales@karaama.uk and make sure you include the browser/device you’re using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with.

Shipping related FAQ's

My order is showing as delivered but I haven't received it?

If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can't locate it, get in touch with Customer Services who can investigate further. We’ll ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Hermes. Once our investigation is complete we’ll then look at resending your order or refunding you.

Customer Service Email: sales@karaama.uk

The tracking hasn't updated on my order

If when you track your order you can't see an update on your parcel and it's been more than 5 days, get in touch with Customer Services who can investigate further with Royal Mail.

What if I'm not home for my delivery?

If you’re not home when Royal Mail try to deliver they will locate a safe place to leave your parcel, or leave it with a neighbour (usually either opposite or either side of your property). If they can’t find a safe place or neighbour to leave it with, they’ll will reattempt delivery up to two times. They’ll leave a calling card for you so you know what’s happened to your parcel.

Where do KARAAMA deliver to?

We offer delivery within the UK & internationally. Find out more on our delivery page.